Operations

AIDET: a way to communicate in healthcare

August 1, 2019April 25, 2019 by ucimedsim

AIDET® is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes. The acronym AIDET® stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Created by Studer Group as a foundational tactic for effective patient … Continue reading AIDET: a way to communicate in healthcare

Operations Tip: Trello

July 25, 2019June 27, 2019 by ucimedsim

There are many different ways you can make lists and reminders for your operations. Many of us use Outlook tasks, electronic post-its on the computer desktop, or even hard copy post-its, there is no absolute right way to do it…we all use what are comfortable with or what makes us most productive. I recently switched … Continue reading Operations Tip: Trello

Operations Tip: Trends

June 24, 2019April 18, 2019 by ucimedsim

I’ve said it before, a single data point, in itself, may not provide adaquate context for your operations and certainly not to someone outside your business. Think about it. If the Dean or CEO were to ask you, “How many people came through your simulation center doors this year,” and you say “3000.”….what does that … Continue reading Operations Tip: Trends

Operations Tip: White boards

June 18, 2019April 15, 2019 by ucimedsim

In this digital age, everyone is creating Power Points or sharing screens to work on planning or other important projects. But there is a lower tech method still around that can be just as efficient as some of these digital alternatives….the whiteboard. Here are some reasons to keep a whiteboard around: Brainstorming Great for doing … Continue reading Operations Tip: White boards

Operations Tip: Data

June 9, 2019April 12, 2019 by ucimedsim

In operations, in inevitability, you will be asked certain for certain numbers or statistics about your program by various people. Operations managers need to have a fundamental understanding of their business operation and the basic operational numbers memorized. Keith A. Beaulieu, MBA, BS, BA, CHSOS In my opinion, everyone in operations should know how many … Continue reading Operations Tip: Data

Tech Tip

June 9, 2019April 10, 2019 by ucimedsim

As we’ve said in previous posts, there are tricks of the trade in simulation that can get you through the day unscathed. Having additional cords and adapters on hand during simulation, particularly during in situ, is one of them. Create a tool kit that contains everything you would need to quickly patch and/or repair your … Continue reading Tech Tip

Operations Tip

June 2, 2019April 9, 2019 by ucimedsim

Simulation Operations can become complex with a lot of moving parts. Having staff meetings every week may not be an option based on operational tempo. This poses an interesting challenge in keeping your staff and instructors up to date with information that can be rapidly changing …even by the hour. Many of use use Goodle … Continue reading Operations Tip

Simulationist Code of Conduct

May 24, 2019April 19, 2019 by ucimedsim

The Society for Simulation in Healthcare has recently published, Healthcare Simulationist Code of Ethics. The document has been formulated by a global working group to support the quality and ethical practice of healthcare simulation around the world. The Importance of Professional Codes of Ethics A code of ethics is an essential milestone in the maturation … Continue reading Simulationist Code of Conduct

Operations Tip

May 19, 2019April 9, 2019 by ucimedsim

As many of you know, operations can be increasingly complex the longer your center has been in operation, and as the number of courses increase and the types become more diverse, it becomes a job just to keep them straight. Our center tries to keep things straight by using separate folders for each course. In … Continue reading Operations Tip

Tech Tip

May 9, 2019April 10, 2019 by ucimedsim

Anyone who has done in situ simulation knows, eventually you will forget a cable or the site you are working at will not have all the cables you need. Over the years, I have come to carry around a little “ditty” bag with excess cables and adapters you can take with you. Here is a … Continue reading Tech Tip